Returns
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange, unless it is for a pre-order product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
With our online memberships (Wellness Club or Recipe Club) we have a 14 day money back guarantee on the 3 month and annual memberships. This means you and try the membership service and if you aren't happy you can request a refund within a 14 day period after signing up.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at alana@alittlebityummy.com
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at alana@alittlebityummy.com and send your item to: A Little Bit Yummy Limited, 3 Tui Street Matamata 3400, New Zealand.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
It is your responsibility to ensure you provide the correct shipping information for your parcel. We move quickly to get your package to you as fast as possible. Once your package is handed over to international post companies it may not be possible to update your address. If your package is returned, then additional shipping fees may apply to reship the package to you.
To return your product, you should mail your product to: A Little Bit Yummy Limited, 3 Tui Street, Matatmata 3400 New Zealand
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Affiliate Products
Our website includes links to third party merchant websites supplying goods and/or services.
We may ear affiliate fees from a merchant if you click on that merchant’s link on our website [and subsequently make a purchase on the merchant’s website].
You acknowledge that:
(a) We do not vet third party merchants;
(b) We do not check, audit, monitor or control: the identity, credit worthiness or bona fides of third party merchants; the security of third party merchant websites; or the accuracy of the information published on third party merchant websites;
(c) We are not party to any contract for the sale or purchase of goods or services entered into between you and a third party merchant; and
(d) Our website contains information supplied by third party merchants, and we do not check, audit or monitor the accuracy of that information
and accordingly, we will not be liable to you in relation to any loss or damage arising out of any use of a third party merchant website, any information supplied by a third party merchant, any offer made by a third party merchant, or any contract with a third party merchant.
We are not responsible for the enforcement of any obligations arising out of a contract between you and any third party, and we will have no obligation to mediate between the parties to any such contract.